HOW TO GET HELP DURING THE FESTIVAL
Lollapalooza wants every fan to feel safe at the fest. We will not tolerate any harassment based on race, gender, sexual orientation, religion, disability, body size, appearance, age or national origin. If you feel like you’re being harassed, are the victim of nonconsensual touching, or otherwise feel unsafe, please report it to the nearest staff member.
If you find yourself needing help while at Lolla, here are some places that can assist you:
- MEDICAL EMERGENCIES:
If you or a friend need emergency assistance at the festival, go to one of our SIX medical tents, shown on the map below. Be honest with emergency personnel – they are here to help you, NOT get you in trouble. If you see someone who looks like they need help, look for one of our staff members wearing a “LOLLA STAFF” shirt or anyone with a radio.
- STAYING SOBER?
We’ll have on-site support for fans who are sober. Visit the Soberside tent west of Columbus, in between Congress and Balbo.
- SEXUAL HARASSMENT
If you think you’ve been the victim of sexual violence or harassment, please report it to the nearest staff member or go to a Medical Tent for help. You can also visit Between Friends and Rape Victim Advocates for resources and information. Their collaborative campaign #OurMusicMyBody will have a booth in Lolla Cares, and seeks to raise awareness about sexual harassment in the music scene.
Remember: NO MEANS NO. No matter the situation, it is never ok without consent.
COME PREPARED & LOOK OUT FOR EACH OTHER
Here are three easy ways to look out for yourself and those around you:
- Watch out for your neighbors – if someone around you looks like they need help, check in with them. If someone is getting unruly, alert the nearest staff member. Keep an eye on your belongings.
- Be considerate – this is a shared space and we want everyone to enjoy themselves. Keep the vibes chill and your hands to yourself.
- Use the buddy system – the Main Information Tent at Congress and Columbus is the designated meeting point for lost or separated people. If one of your friends is in trouble, please alert festival staff – they will assist you, no questions asked.
Here are some helpful tips on how to prepare for the fest:
- Have Emergency Contact info on your person and your phone lock screen in case emergency personnel need to know (PRO-TIP: Make sure to register your wristband where you will be asked to fill out an Emergency Contact).
- Remember to stay hydrated (visit our CamelBak Hydration Stations for free, cool, filtered water) and eat regularly at Chow Town or a Lolla Bodega.
- Protect yourself from the sun – take breaks and find shade. Sunscreen lotion, hats, and sunglasses are key. Forget your sunscreen? Head to a Lolla Bodega to purchase some. You can also catch some shade on our cooling buses by the Medical Tents on Balbo and Jackson, or enjoy the breeze from one of our cooling stations scattered around the park.
- Bring hearing protection – we get loud (PRO-TIP: If you forget your ear plugs, stop by an info tent to grab a pair).
- Keep yourself and your belongings safe – be aware of your surroundings and keep an eye on your personal items at all times. If you find something OR lose something, head to an information tent for our Lost & Found. Keep your cell phone and wallet close – the Chicago Police Department will be on the lookout for cell phone theft.
- Bring a list of allergies and medications you take in case of medical emergency.
- Dress for the weather – we’re constantly monitoring the weather. Keep an eye on the radar before heading to Grant Park so you can dress accordingly (rain boots, ponchos, etc). Forget your poncho? Head to a Lolla Bodega to purchase one.
- Need help? Lost? Injured? Witness criminal activity? Contact any uniformed staff member or call 9-1-1 and give the letter/number on the pole nearest your location. Pole Markers attached to the light poles around Grant Park will help first-responders locate you quickly.
Lolla works closely with local, state, and federal authorities to ensure the safest possible experience. You’ll notice uniformed and plain-clothed security throughout our site. They’re there to keep you safe, so don’t hesitate to ask them for help if you need immediate assistance.
For the safety of everyone entering the festival, all fans are subject to a full and complete airport-style search prior to entry. This may include a full body pat-down and magnetometer screening before entry. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process. Screening of children will always take place with the consent of a parent or guardian.
Please review the Allowed & Prohibited items list for a stress-free entry process, and email email@example.com if you have questions. Security will confiscate items if they are illegal, and will not hold any items until the festival is over. If you’re bringing prescription medication, make sure the name on the label matches the name on your ID, and our medical team will clear it at the entry gate.
BAG POLICY: All bags will be searched before entry.
- Bags will be restricted to small purses and draw string bags and may not exceed 14″ x 11″ x 5″ (35cm x 28cm x 12cm).
- Backpacks and bags with multiple pockets are prohibited.
- Camelback’s are allowed, but must be empty and have only one additional pocket.
PRO-TIP: To speed up entry, leave your bags at home, and take advantage of our No Bag Express Lanes.
REMEMBER: You’re the eyes and ears of the festival. If you see something suspicious, say something.
IN CASE OF EVACUATION
We work hard to make sure your festival experience is exceptional, and that includes having a plan in case of emergency. Read on for a few common questions we get when we have an evacuation, and check out the emergency exit and shelter map below.
- Q: Where are the evacuation shelters located?
- GRANT PARK NORTH
25 N. Michigan Avenue
Chicago, IL 60602
Underground Parking Garage (between Monroe and Randolph)
*Enter via vehicle entrance on Michigan Ave.
- GRANT PARK SOUTH
325 S. Michigan Avenue
Chicago, IL 60604
Underground Parking Garage (between Jackson and Van Buren)
*Enter via vehicle entrance on Michigan Ave.
- MILLENIUM LAKESIDE
5 S. Columbus Drive
Chicago, IL 60603
Underground Parking Garage (Columbus between Monroe and Randolph)
*Enter via vehicle entrance on Michigan
- Q: If the park has to be evacuated, is the festival cancelled?
A: Not necessarily! In case of evacuation, check our Emergency Updates page, follow us on Facebook, Twitter, and Instagram at @Lollapalooza, and be sure you have opted-in for push notifications from the Lolla Mobile App. We will send push notifications to keep you updated on the status of the festival, including any adjusted set times.
- Q: When an evacuation ends and fans are allowed to re-enter the site, how do I find out if any set times have been adjusted?
A: Updated set times will be available in the Lolla Mobile App, on the Schedule page of the website, and will be sent out on social media. Once you’re back in Grant Park you can also check out the video info tower near Buckingham Fountain for an updated schedule.