VIP & Platinum FAQs

VIP & Platinum

  1. VIP Lolla Lounges
  2. VIP Access & Viewing
  3. Platinum Lounges
  4. Platinum Access & Viewing
  5. Can I bring my child with me to the VIP or Platinum Lounge?
  6. Do you sell 1-Day VIP or Platinum Tickets?
  7. Are there different levels of VIP?
  8. Is there a special entrance for Platinum and VIP guests? 
  9. Do you offer group discounts?
  10. Do you offer a layaway plan?
  11. Can I upgrade from VIP to Platinum?
  12. Wristband Information
  13. Is there a Lollapalooza Mobile App?
  1. VIP Lolla Lounges

    The VIP Lolla Lounges have a North and South location in Grant Park. The Lounges are private, secluded areas with food, drinks, relaxed seating, shade and premium restrooms. Grab-and-go style fare from some of Chicago’s premier restaurants are served from 12:30-7:30pm, daily. Lounge hours are 11am-10pm, Thursday- Sunday.

  2. VIP Access & Viewing

    VIP guests have access to elevated viewing platforms with exceptional sightlines of the two main stages and festival grounds. These viewing decks are attached to Lolla Lounge North and Lolla Lounge South, respectively. VIP guests can also utilize golf cart shuttle transportation between the North and South Lounges.

    If you are looking for an up-close, prime viewing area separate from general admission, Platinum Tickets have access to viewing areas directly in front of the four main stages.

  3. Platinum Lounges

    The Platinum Lounges have a North and South location in Grant Park. The Lounges are air-conditioned, private and secluded areas with food, drinks, relaxed seating and premium restrooms. Platinum guests can enjoy gourmet fare from some of Chicago’s premier restaurants throughout the entire day, in addition to a full dinner service from 5pm-8pm. Lounge hours are 11am-10:30pm, Thursday-Sunday.

  4. Platinum Access & Viewing

    Platinum has access to viewing areas at each of the four main stages. These front-of-stage, barricaded areas are standing-room only, and guests can enjoy beer and wine while watching the show.

    On-stage viewing is available at the two main stages. The viewing platforms are subject to artist discretion.

    Platinum guests can utilize golf cart transportation between the Platinum festival entrance, lounges, and front-of-stage viewing areas.

  5. Can I bring my child with me to the VIP or Platinum Lounge?

    Yes. Children 10 years-old and younger will be admitted free of charge with a ticket-holding adult. Limit 2 children per ticketed adult.

  6. Do you sell 1-Day VIP or Platinum Tickets?

    Yes. We sell 1-Day VIP & Platinum Tickets.

  7. Are there different levels of VIP?

    While there are no different levels within VIP, we do offer Platinum Tickets as a separate upgrade from our VIP tickets.

  8. Is there a special entrance for Platinum and VIP guests? 

    Skip the lines and enter the festival through the PLATINUM and VIP gate which is located at the north side of the box office near Van Buren and Michigan Ave. As always, you can also enter through the main entrance located at Michigan and Congress, and the North Entrance at Columbus and Monroe.

    Platinum guests may enter the festival through our Platinum Main Entrance on the 11th Street Pedestrian Bridge. A Platinum concierge will greet you at the entrance and from there, you’ll be escorted by golf cart to the Platinum Lounges.

  9. Do you offer group discounts?

    We do not offer group discounts of any kind, but we can absolutely facilitate a large ticket order for the price per ticket listed on our website. For more information on group ticket purchase, please contact VIP@lollapalooza.com or Platinum@lollapalooza.com.

  10. Do you offer a layaway plan?

    We do offer a layaway plan for your wristband to the festival. The layaway plan option can be selected during the transaction process online. For more information about the layaway plan, and existing orders on a layaway plan, please contact our official ticket provider, Front Gate Tickets via http://support.frontgatetickets.com or call 888-512-SHOW.

  11. Can I upgrade from VIP to Platinum?

    Yes! If you would like to upgrade before the festival, you can contact our ticketing partner, Front Gate tickets at http://support.frontgatetickets.com or call 888-512-SHOW, and have your original order number and information handy. The cost to upgrade from VIP to Platinum is the difference in ticket price. You can upgrade a single-day VIP ticket to a single-day Platinum ticket, and a 4-day VIP ticket to a 4-day Platinum ticket. You can also upgrade on-site at the festival box office or in the VIP lounge.

  12. Wristband Information

    You will receive ONE wristband for each 4-Day Platinum or VIP Ticket purchase, and ONE wristband for each 1-Day Platinum or VIP Ticket purchase.

    If you accidently tightened your wristband when you received them in the mail, you can get a replacement band on-site at the Festival Box Office or at the Platinum Upgrades tent in the North and South Lolla Lounges. There is a $25 replacement fee for VIP guests (debit or credit card only), and for Platinum guests, free of charge.

    All of our tickets are non-refundable and non-transferrable. This policy is to ensure reliability and legitimacy of each ticket sold.

    If you are picking up your tickets via Will Call we require all ticket buyers to retrieve their tickets personally and bring corresponding identification. If alternate arrangements are necessary due to an unforeseen issue, please contact VIP@lollapalooza.com or Platinum@lollapalooza.com to request an accommodation.

  13. Is there a Lollapalooza Mobile App?

    Download The Official Mobile App for Android and iPhone now to have all you need to know at your fingertips!

    Also, remember to opt-in for Push Notifications to stay in the loop on important updates, fun giveaways, schedule changes, and emergency information all weekend long!