Lollapalooza is just around the corner! You’ve already planned your schedule, but what else do you need to know to make the most out of your fest experience? Read on for our pro-tips and impress your friends with your knowledge of all things Lolla.

By now you should have received your Lolla wristband in the mail, but if you have any ticket-related questions, you can get all the info you need in the Tickets section of our FAQs Page. Still need a ticket? Get yours here!

The 2019 Box Office Location will be at the intersection of Ida B. Wells Drive and Michigan Avenue. Click here for directions. The Box Office will be open:

Wednesday, July 31st:
12pm – 7pm

Thursday, August 1st – Sunday, August 4th:
10am – 9pm

A valid government issued photo ID must be presented in order to pick up your tickets.


Ready to fest? Don’t forget to activate your wristband online and register for Lolla Cashless! Activate your wristband before heading to Grant Park to ensure a smooth entry and add an emergency contact to your wristband.

LOLLA CASHLESS PRESENTED BY CITI®: Pay for food, drinks and merch with a tap of your wristband! Register your wristband for Cashless at the Wristband Activation Tents, at, or on the Official Mobile App. Sign up for cashless payments using your Citi card and enjoy exclusive access to the Citi Fast Lane at the Buckingham Fountain LollaShop.


Want to get in Grant Park as quickly as possible? To speed up entry, leave your bags at home, and take advantage of our No Bag Express Lanes. Please check the list of permitted items in advance or at the gate, listen for the audio announcements and dispose of any item that is not allowed inside the festival.

BAG POLICY: All bags will be searched before entry.

  • Bags will be restricted to small purses, totes and drawstring bags only. Bag size may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm), or 30 linear inches (75cm) in total, and must have no more than one singular pocket or opening. Backpacks and bags with multiple pockets are prohibited. Hydration packs are allowed but must be emptied of all liquid and have no more than two pockets in addition to the one holding the water reservoir.

    PRO-TIP: While you can’t bring any liquids into the event, we do suggest you have some water with you while you wait in line to enter and bring an EMPTY refillable water bottle to fill at our free water filling stations. We’ve added even more filling stations this year to keep you hydrated and rocking out!

Do not leave your items unattended. Lockers are available for rent just south of the main entrance off Ida B Wells. Lost and Found is located at Guest Services at Columbus and Ida B Wells, and you can search for missing items here.

All ticketholders are allowed to enter the festival 3 times per day after initial entry. You must be scanned upon exit at the gate in order to re-enter that same day. Ticketholders and their belongings will be searched upon entry and every re-entry to the park.


Here are three easy ways to look out for yourself and those around you:

  1. Watch out for your neighbors – if someone around you looks like they need help, check in with them. If someone is getting unruly, alert the nearest staff member. Keep an eye on your belongings.
  2. Be considerate – this is a shared space and we want everyone to enjoy themselves. Keep the vibes chill and your hands to yourself.
  3. Use the buddy system – the Main Guest Services Tent at Ida B Wells and Columbus is the designated meeting point for lost or separated people. If one of your friends is in trouble, please alert festival staff – they will assist you, no questions asked.

Safety first! Here are some helpful tips on how to prepare for the fest:

  • Have Emergency Contact info on your person and your phone lock screen in case emergency personnel need to know (PRO-TIP: Make sure to register your wristband where you will be asked to fill out an Emergency Contact).
  • Remember to stay hydrated and keep cool by visiting our Water Refill Stations for free, cool, filtered water and cooling stations placed all around the venue. Remember to bring your own, EMPTY water bottle to Lolla to reduce plastic waste and eat regularly at Chow Town or a Lolla Bodega.
  • Protect yourself from the sun – take breaks and find shade. Sunscreen lotion, hats, and sunglasses are key. Forget your sunscreen? Head to a Lolla Bodega to purchase some. You can also catch some shade on our cooling buses by the Medical Tents on Balbo and Jackson.
  • Bring hearing protection – we get loud (PRO-TIP: If you forget your ear plugs, stop by Guest Services to grab a pair).
  • Keep yourself and your belongings safe – be aware of your surroundings and keep an eye on your personal items at all times. If you find something OR lose something, head to or Guest Services for our Lost & Found. Keep your cell phone and wallet close – the Chicago Police Department will be on the lookout for cell phone theft.
  • Bring a list of allergies and medications you take in case of medical emergency.
  • Dress for the weather – we’re constantly monitoring the weather. Keep an eye on the radar before heading to Grant Park so you can dress accordingly (rain boots, ponchos, etc). Forget your poncho? Head to a Lolla Bodega to purchase one.
  • Need help? Lost? Injured? Witness criminal activity? Contact any uniformed staff member or call 9-1-1 and give the letter/number on the pole nearest your location. Pole Markers attached to the light poles around Grant Park will help first-responders locate you quickly.

From creating your perfect Custom Schedule, to checking the map, we’ve got you covered. Download the Official Lollapalooza Mobile App presented by Bud Light for Android and iPhone to have everything Lolla right at your fingertips. New this year you can ask our chat bot questions directly in the app!

Also, opt-in for Notifications to stay in the loop on schedule changes, fun giveaways, important updates and emergency information all weekend long!


Whether you’re coming to the festival from afar or right here in Chicago, here are some options to get you from your front door to the front row:


Uber is the official rideshare partner of Lolla, available to help transport you to and from the festival. Carpool together with friends and save some money! At the end of the night look for the Uber signs as you exit the park, and walk west to State Street or North to Randolph for pickup.

Public Transportation

CTA, Metra and Pace make getting to Lolla easy! Plan your trip today using the Regional Transportation Authority (RTA)‘s trip planner GoRoo with real-time travel information.

The Chicago Transit Authority (CTA) has train and bus routes to Grant Park, throughout the city and to both major airports. Map out your route on CTA or click here to buy a CTA Visitor Pass (the best value!).

Traveling from the suburbs? Metra’s commuter rail system makes it easy. Metra takes you to and from Lolla via one of five downtown train stations within walking distance of Grant Park. Metra is offering a $15 unlimited ride pass for Thursday and Friday and a $10 unlimited ride Weekend Pass for Saturday and Sunday. Fans are encouraged to travel after 9:30 a.m., when more capacity is available. Buy passes at train stations or on the Ventra App, available at the App Store or Google Play. Click here for the scoop on riding Metra to and from Lolla and to see Metra maps, schedules and station information.

Traveling from the suburbs? Metra’s commuter rail system makes it easy. Click here for the scoop on riding Metra to and from Lolla and to see a map of nearby Metra stations.


Grab a cab and get dropped off near the gates at Congress and Michigan Ave or Columbus and Monroe. Then head over to the Box Office and into the festival.


Lollapalooza offers ample bike parking just south of the main entrance at Ida B Wells and Michigan Ave. Remember to roll with your lock to keep your bike secure while you’re at the show. Forget your lock? Check in with ChainLinks who will be hosting a complimentary bike valet next to bike parking. They will be providing repairs, maintenance, bike safety tips and you can enter for a chance to win a custom-built bike!

With hundreds of stations around the Chicago area you can easily get to and from the festival on a Divvy bike. Receive your first ride free when you use promo code LOLLA19 in the Divvy app (one free ride per user, redeemable August 1-4th, 2019). Divvy will have valets on site all four days of Lollapalooza at Michigan & Jackson from 11am to 11pm to help you get to Lolla even quicker!


Convenient and security patrolled 24-hour parking is available near Grant Park at the four Millennium Garages. For the best rates, reserve your parking in advance by clicking here.

Get a head start on mastering Lolla by getting to know Grant Park. Check out some of the important areas you’ll want to visit like Chow Town, the ChiTown Sports Tavern, GA+ Lounges, Cocktail Bars, Kidzapalooza and more!


We’ve taken your feedback and made some improvements so you can have the BEST year yet at Lolla. With the introduction of our new Pizzeria in the Park, second GA+ Lounge, and so much more, this year’s fest won’t disappoint. Read on to learn more about what’s new at Lolla!


Chow Town offers the most delicious festival food, drinks, and sweets from the Windy City’s favorite restaurants. We aim to offer our patrons much more than the typical “carnival” fare – whether it’s XO Marshmallow’s Ooey Marshmallow Goodness, Lou Malnati’s Deep Dish Pizza, or The Budlong Hot Chicken Sandwich we got you covered all fest long.


Kids 10 and under rock for free at Lolla. Kidzapalooza presented by Lifeway Kefir is the family-friendly festival within the festival, with activities for parents and kids alike! Get punk hairdos and airbrush tats, watch skateboarding demos, create a Music Video with Berklee College of Music, and participate in hip hop workshops.

Once you’re in the park, visit a Tag-a-Kid kiosk at Kidzapalooza or at the Guest Services Tent at Columbus and Ida B Wells where parents can register their kids with the festival and receive an RFID wristband. If a child gets lost, we have a reliable and fast way to reunite them with their parent or guardian. If you’re in need of a private place to change a diaper, breastfeeding or a Low Stimulus Area, visit the Family Services tent at the entrance to Kidzapalooza.


The LollaShop pop-up returns for your ultra-shopping convenience from Tuesday, 7/30, through Monday, 8/5. We’re in the same location as last year, directly across the street from Grant Park at Jackson and Michigan. Get your hands on goods before the gates or on your way in and out of the fest all weekend long!

Pop-Up Store Location:

LollaShop Pop Up store is located at 224 S. Michigan Ave. Get directions here.

Hours of Operation:

July 30th – August 5th
Tuesday, 7/30: Noon – 8pm
Wednesday, 7/31: 10am-8pm
Thursday, 8/1 to Sunday, 8/4: 10am-10:30pm
Monday, 8/5: 10am-5pm


Inside the park, we added two new stores on Balbo and Jackson, near the main stages. We also have the air-conditioned luxury of the mega-store by Buckingham Fountain plus two satellite outposts on Columbus. Be sure to check out our capsule collections with American Eagle, Camp Collection and Chicago’s major league teams. And for you gamers, we are super-excited to feature our Lolla x Ninja collaboration, available exclusively at the Red Bull Outpost!


Lollapalooza was the first-ever festival to blend art and activism in 1991, and Lolla Cares continues today as an integral part of the four-day event. We choose non-profit organizations and causes that are focused on raising awareness for a variety of causes, including art, the environment, and those committed to improving the quality of life for their community and future generations. We invite all fans to get involved, so swing by Lolla Cares and join the conversation.



Lollapalooza, a 2017 Illinois Sustainability Award recipient, is committed to sustainable festival practices in the field, behind the scenes and through the preservation of the ever-beautiful Grant Park. This commitment is integrated into every area of the park, from recycling and composting, to eco-friendly service items at Chow Town, and Hydration Stations that provide patrons free, filtered water, diverting thousands of plastic bottles from the landfill.

We invite attendees to join our sustainability efforts to reduce the festival’s impact on the environment by participating in recycling initiatives such as the Rock and Recycle Program where fans can earn a commemorative Lollapalooza t-shirt and enter for chance to win a bike from Heritage Bicycles or two 4-Day GA Tickets to Lollapalooza 2020, diverting waste from going into the landfill by composting your food waste and other compostables, refilling your EMPTY water bottles to reduce plastic waste and taking eco-friendly transportation to the festival.



Watching from home? We’ve partnered with YouTube to bring the Lolla Live Stream to a screen near you. Check below for all the bands we’ll be broadcasting this year!


Double-tap, re-tweet, favorite, and follow the Lolla fun all weekend! By keeping up with us on Facebook, Twitter, Instagram and Snapchat you can fill your feeds with live updates from around the park, flash giveaways, special announcements and behind the scenes snapshots. Post your favorite Lolla moments, include #Lolla, and tag us @lollapalooza for a chance to see your photos on screens throughout the park.

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This article was posted on July 16, 2018