VIP & Platinum

Looking for some Lolla creature comforts?

Platinum Passes allow the most access during the weekend, with everything offered to VIP’s plus a dedicated golf cart, on-site concierge, access to Artist Lounges, Platinum Lounges and more.

VIP Passes allow access to both Lolla Lounges where you’ll receive free food & drinks, mini-spa treatments, A/C bathrooms and elevated viewing platforms.

If you’re coming in from out of town and would like to book your hotel and purchase passes at once, we also offer VIP & Platinum Travel Packages. Scroll down for more details on all passes, availability, photos and more.


LOL14-PlatTix

  • Access to the Air-Conditioned Platinum-ONLY Hospitality Area (North & South)
  • Complimentary Drinks & Catered Meals
  • Access to Artist Lounge Areas
  • Access to Platinum Viewing Areas for The 4 Main Stages
  • Dedicated Platinum Pass Golf Cart Transportation
  • Air-Conditioned Restrooms
  • On-Site Platinum Concierge Hosts All Weekend
  • Exclusive Festival Merchandise Gift Bag
  • Use LOLLAVIP to get $20 off 2 Uber rides – for new users only
  • First Option To Purchase Platinum Passes in 2015

Platinum

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THE 3-DAY PLATINUM PASS

For those looking for unprecedented access to the full Lollapalooza experience, consider a Lolla Platinum Pass for the most luxurious festival experience.

  • Access to the Air-Conditioned Platinum ONLY Hospitality Area North & South
  • Complimentary Bar & Catered Meals
  • Access to Artist Lounge Areas
  • Access to Platinum Viewing Areas for The 4 Main Stages
  • Dedicated Platinum Pass Golf Cart Transportation
  • Air-Conditioned Restrooms
  • On-Site Platinum Concierge Hosts All Weekend
  • Exclusive Festival Merchandise Gift Bag
  • First Option To Purchase in 2015

If you have any questions about the Lollapalooza Platinum Program, or simply want to learn more, please reach out to Platinum Guest Services at platinum@cidentertainment.com

To upgrade from VIP to Platinum, please contact a personal concierge today at 888-519-0382.



LOL14-VipTix

  • NEW: Citi is bringing a local culinary experience to Lolla Lounge North! They’re partnering with Publican Quality Meats, who will be serving a selection of delicious bites from PQM’s West Fulton Market shop. Citi cardmembers can also show their card to receive a special gift!
  • NEW: Citi Skydecks are bigger and better in 2014
  • NEW: Custom bars by Dobel Tequila, Bacardi Rum, Tito’s Handmade Vodka and Jack Daniels Tennessee Whiskey.
  • NEW: Like bubbles? Ruffino Procescco will be back in Lolla Lounge North so stop by for a glass.
  • NEW: Lolla Lounge South boasts a bigger layout in 2014, meaning more room for you to relax & enjoy
  • NEW: Catering in the Lolla Lounge Café will now go from 12:30PM – 7:30PM. Grab a bite anytime!
  • NEW: Use LOLLAVIP to get $20 off 2 Uber rides – for new users only
  • Unlimited Access to Lolla Lounge North and South
  • Access to VIP Golf Cart Shuttles Transportation
  • Viewing Platforms with Premium Sightlines
  • Beer, Wine and Specialty Libations All Day
  • Mini Spa Treatments brought to you by Kiehl’s and Sine Qua Non Salons All Weekend
  • Gap is coming back to Lolla Lounge South. Stop by to see them, play some games and customize your own bandana!
  • Shaded and Relaxed Lounge Seating
  • Reserved Air Conditioned Restrooms
  • Access To All Areas Available To General Admission

VIP Sold Out

THE 3-DAY VIP PASS

Want some creature comforts to heighten your Lollapalooza experience?

Purchase 3-Day VIP Passes to enjoy the weekend in style and ease with a host of special amenities offered in The Lolla Lounges, located on both ends of Grant Park.

  • Unlimited Access to Lolla Lounge North and South
  • Access to VIP Golf Cart Shuttles Transportation
  • Viewing Platforms with Premium Sightlines
  • Catered Food Servings Daily
  • Beer, Wine and Specialty Libations All Day
  • Mini-Spa Treatments All Weekend
  • Shaded and Relaxed Lounge Seating
  • Reserved Air Conditioned Restrooms
  • Access To All Areas Available To General Admission



Travel Packages

VIP & Platinum Travel Packages

Coming in from out of town and need a place to stay? We offer Official Travel Packages with GA, VIP or Platinum Passes so that you secure your 3-Day Passes and a stay at a nearby hotel at once! Not only that, when you purchase an Official Travel Package, you’ll receive specialty merchandise.

Our GA, VIP & Platinum Travel Package partner hotels include the historic James Chicago Hotel, JW Marriott Chicago, InterContinental Chicago, or The Hotel Palomar, all a short distance to Grant Park!

View Official 2014 Travel Packages options here!


Ticket FAQs

Ticket Protection

We now offer 100% Ticket Protection in the event that you cannot attend the festival for a valid, documented reason. The cost is 6% of the ticket price and can be added to your order during the purchase process. For additional information on ticket protection, please contact Front Gate Tickets at http://support.frontgatetickets.com or call (888) 512-SHOW.


How Do I Upgrade My VIP Pass to Platinum? To upgrade from VIP to Platinum, please contact a personal concierge at 888-519-0382 or email platinum@cidentertainment.com.

Official Wristband Policy

  • All wristbands will be mailed, no hard tickets or PrintPasses will be available this year.
  • All sales are FINAL – no refunds and no exchanges.
  • Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
  • Wristbands MUST be worn on the right wrist for entry into the Festival.
  • Wristbands MUST be worn securely on the right wrist so they cannot be slipped on and off.
  • Wristbands must be scanned upon exit at the gate in order to re-enter that same day, maximum of 5 ins & outs/day.
  • Wristbands are NON-TRANSFERABLE and NON-EXCHANGEABLE.
  • Do NOT remove, stretch or tamper with your wristband in any way or you will not be allowed entry.
  • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be confiscated by security.
  • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
  • All passholders must pass through security and bags are subject to inspection. Prohibited items will be confiscated.
  • The festival takes place rain or shine.
  • THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.


Question About An Order Already Placed

If you've already purchased your 3-Day or 1-Day Pass and need to change your shipping address, want to know the status of your order or have a general question about your order, please contact our official ticket provider, Front Gate Tickets via http://support.frontgatetickets.com or call 888.512.SHOW (7469).


Box Office Location & Hours

The Festival Box Office, Guest List and Will Call are located on the Northeast corner of Michigan Avenue and Van Buren Street. If you’re searching for it, type in “East Van Buren and South Michigan Avenue”.

2014 Box Office Hours are as follows:

Wednesday, 7/30: 3PM - 8PM
Thursday, 7/31: 3PM - 8PM
Friday, 8/1: 10AM - 10PM
Saturday, 8/2: 10AM - 10PM
Sunday, 8/3: 10AM - 10PM


Wristband Shipment Info

Wristbands will ship 2-4 weeks prior to the festival.

If you have not received your wristband(s) 72 hours prior to this date, please contact our ticket provider, Front Gate Tickets, at http://support.frontgatetickets.com or call 888.512.SHOW (7469).


Update or Change Your Order

Refunds and/or exchanges are not allowed after a ticket is purchased.

If you have additional questions about your order, please contact our ticket provider, Front Gate Tickets at http://support.frontgatetickets.com or call 888.512.SHOW (7469).


Service Charges or Hidden Fees

There are no hidden fees or service charges on Lollapalooza Passes.

The price you see is the price you get. No surprises. No lie.


Craigslist, StubHub & Scalping

Every year, some of our fans think that buying a wristband via Craigslist, StubHub, or any broker site will save them some cash and allow them to access the festival. Unfortunately, many of these are either already used or are counterfeits. Once a wristband has changed hands from its original owner, there is nothing we can do to remedy any issues.

If you want 100% confidence, you must purchase your Passes at lollapalooza.com/tickets every single time.

Often times, fans will try to sell their wristbands to others if they cannot attend a certain day. Unfortunately, the removing of a wristband automatically voids it. Our security team will ensure that every wristband has not been tampered with. If caught, you will be escorted away from the festival grounds.


Lost or Stolen Wristband

If your wristband has been lost or stolen, please contact our ticket provider, Front Gate Tickets at http://support.frontgatetickets.com or call 888.512.SHOW (7469) in advance of the festival.


Exiting & Re-Entering The Festival

You will be allowed to exit & re-enter the festival gates. Wristbands must be scanned upon exit at the gate in order to re-enter that same day. There is a set maximum of 5 ins & outs per day.


Children at Lollapalooza

Children 10 years-old and younger will be admitted free of charge with a pass-holding adult.


Collectible Credential Info

A Collectible Credential is a special keepsake in addition to your wristband. For $7, you can add a cool, 3D keepsake to your order. The Collectible Credential is a lanyard that can be worn around your neck during the festival.


Legal Information

Lollapalooza is a rain or shine event.

Ticket is for Lollapalooza Festival, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

“Management” means Caring & Daring, LLC, Lollapalooza, LLC, C3 Presents, LLC, and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket for a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Ticket user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.


Contact A Lollapalooza Representative

If we did not answer one of your questions here, you can contact an actual human at info@lollapalooza.com.

We receive a large number of e-mails each day, please be patient and we will respond to your e-mail as soon as possible, in the order it is received.


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