Lollapalooza is more than just a music festival. Taking place each year in historic Grant Park, Lolla is a three-day cultural experience that takes place on 115 acres between Downtown Chicago and Lake Michigan.
Connect with us this Spring for 2014 announcements!
Staying In Chicago
Coming in from out of town and need your Passes AND a place to stay?
We offer Official Travel Packages with GA, VIP or Platinum Passes so that you secure your 3-Day Passes and a stay at a nearby hotel in one sitting! Not only that, when you purchase an Official Travel Package, you’ll receive specialty merchandise.
2014 Travel Packages will become available Spring 2014.
Getting To The Park
Where to Enter Lollapalooza
Grant Park in downtown Chicago is the annual host of Lollapalooza. There’s a Main Entrance to Lolla at Michigan & Congress, in addition to the North Entrance at Columbus & Monroe. The Box Office is just north of the Main Entrance at S. Michigan Ave & E. Van Buren St. Your wristband allows entry at both entrances, so check and see which line is shorter.
Festival Gates & Hours
Gates for Lollapalooza will open at 11AM CST and the music will end at 10PM CST.
CTA, Metra and Pace – all in one place! Plan your Lollapalooza trip today using the RTA‘s trip planner goroo.com with real-time travel information. Then tell us who you’re seeing and how you’re getting there using transit on our Facebook Page!
The Chicago Transit Authority (CTA) has got you covered. With train and bus routes to Grant Park, throughout the city and to both major airports, CTA is clearly the way. Map out your route on CTA or click here to buy a CTA Visitor Pass (the best value!).
Traveling from the suburbs? Metra’s commuter rail system makes it easy. Click here for the scoop on riding Metra to and from Lolla and to see a map of nearby Metra stations.
Ride Your Bike
If you’re riding a bike to Lollapalooza, bike parking will be available south of the main entrance on Michigan Avenue. You’ll find bike racks both north and south of Balbo Avenue. Be sure to bring your own lock!
Carpooling To Lolla
Looking for a fun and easy way to get to Lollapalooza? Share a ride with other festival goers and get the party started before you even reach the gates! Driving? Post your trip on Zimride and sell the empty seats in your car. Looking for a ride?
Click Here to book cheap seats in one of the many Lollapalooza carpools listed on Zimride. Share a ride to Lollapalooza.
Rent A Bike
As a special offer just for Lollapalooza attendees, our friends at Bike and Roll Chicago are giving discounts on bike rentals, guided bike tours, and Segway tours.Check out their special rental packages (a 65% savings for Festival patrons!).
Avoid traffic hassles, and choose a healthy, eco-friendly way of getting to and from the festival or tour Chicago and enjoy its 30+ miles of lakefront paths and 77 different neighborhoods. Click here for more information.
Convenient and security patrolled 24-hour parking is available directly beneath Grant Park in four underground garages as well as Soldier Field’s North Garage.
Reserve discounted parking in advance and locate other parking options by visiting SpotHero’s Lollapalooza Parking Page.
TaxisGrab a cab and get dropped off on Michigan Avenue at Congress. Then head over to the Box Office and into Lollapalooza.
Lollapalooza is now seeking Chicago-Area restaurants to join the show! The application to vend in Lollapalooza's 2014 Chow Town is available until April 18. Have questions? Write firstname.lastname@example.org.
Lockers or Storage Info
Want a safe and secure place to store your things while you attend Lollapalooza? Personal lockers will be available so you can free up your hands and avoid losing any personal items during the fest. Check back closer to the event to reserve your locker.
Lost & Found
During the Festival, return found items or look for lost items at the Information/Lost & Found booths. After the Festival, click here to inquiry about lost items. Valuables will be held for 30 days and then donated to a local charity. Parkways Foundation and C3 Presents will not be held liable for any unclaimed items.
Be A Lollapalooza Vendor
We are now accepting applications to join the Festival until April 18!
Apply to be a vendor in Chow Town or Lolla Farmers Market. Contact email@example.com with questions.
Apply to join Green Street's eco-conscious Art Market. Send questions to firstname.lastname@example.org.
Allowed & Prohibited Items
Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.
The following items are ALLOWED* at Lollapalooza:
- Blankets, Sheets, Towels
- Umbrellas (ONLY Hand-Held)
- Soft-Sided Coolers
- Baby Strollers
- Two Factory-Sealed Water Bottles (up to 1 Liter each)
- Empty CamelBak or CamelBak water bottles, Other Empty Plastic Container, etc.
- Non-Professional Recording Equipment and Cameras for Personal Use (Point & Shoot Cameras, Flip Video Cameras, Small DSLR Cameras etc.)
The following items are NOT ALLOWED* at Lollapalooza:
- Weapons of Any Kind, including Fireworks or Explosives of Any Kind
- Illegal or Illicit Substances of Any Kind
- Large Framed Backpacks (Hiking Backpacks, etc.)
- Glass Containers and Metal Aerosol Cans, including Sunscreen in Aerosol Cans.
- Outside Food or Drinks (including Alcohol), except Two Factory-Sealed Water Bottles (up to 1 Liter each)
- Skateboards, Scooters or Personal Motorized Vehicles
- Bicycles Inside Festival Grounds
- Carts, Tents & Chairs of Any Kind
- Hard-Sided Coolers
- Pets (except Service Dogs)
- Professional Recording (Photo, Video, Audio) Equipment (NO Large Professional Detachable Zoom Lenses, Tripods or Other Commercial Equipment
- No Unauthorized/Unlicensed Vendors Allowed. No Unauthorized Solicitations, Handbills, Sampling, Give-Aways, etc.
*SUBJECT TO CHANGE
Access, ADA & Wheelchair Info
We are proud that Lollapalooza is open to ALL music lovers! Click Here for info on special-needs access & accommodations. Click Here for a list of ASL interpreted shows (subject to change).
Safety & Medical
We make every effort to create a safe environment on the festival grounds, including public and private security and medical staff throughout Grant Park. If you need any assistance, seek out the medical tent, or look for a peace officer or festival staff member.
If you have a specific question regarding safety, security or medical information, please contact a Lollapalooza representative at email@example.com.
Apply to volunteer at Lollapalooza! The volunteer application will be available mid-May. In the meantime, you can write firstname.lastname@example.org with any questions.
The application to become a Volunteer Team Lead is now available through May 16. If you have what it takes to lead a team of volunteers at Lollapalooza, please apply!
Apply for a team lead position and view more information.
Official Wristband Policy
- All wristbands will be mailed, no hard tickets or PrintPasses will be available this year.
- All sales are FINAL – no refunds and no exchanges.
- Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
- Wristbands MUST be worn for entry into the Festival.
- Wristbands MUST be worn securely on wrist and cannot be slipped on and off.
- Wristbands must be scanned upon exit at the gate in order to re-enter that same day, maximum of 5 ins & outs/day.
- Wristbands are NON-TRANSFERABLE and NON-EXCHANGEABLE.
- Do NOT remove, stretch or tamper with your wristband in any way or you will not be allowed entry.
- Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be confiscated by security.
- If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
- All passholders must pass through security and bags are subject to inspection. Prohibited items will be confiscated.
- The festival takes place rain or shine.
- THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.
Question About An Order Already Placed
If you've already purchased your 3-Day or 1-Day Pass and need to change your shipping address, want to know the status of your order or have a general question about your order, please contact our official ticket provider, Front Gate Tickets via http://support.frontgatetickets.com or call 888.512.SHOW (7469).
Box Office Location & Hours
The Festival Box Office, Artist Guest List and Will Call are located on the Northeast corner of Michigan Avenue and Van Buren Street. If you’re searching for it, type in “East Van Buren and South Michigan Avenue”.
2014 Box Office Hours will be announced closer to the festival.
Wristband Shipment Info
Wristbands will ship 2-4 weeks prior to the festival.
If you have not received your wristband(s) 72 hours prior to this date, please contact our ticket provider, Front Gate Tickets, at http://support.frontgatetickets.com or call 888.512.SHOW (7469).
Update or Change Your Order
Refunds and/or exchanges are not allowed after a ticket is purchased.
If you have additional questions about your order, please contact our ticket provider, Front Gate Tickets at http://support.frontgatetickets.com or call 888.512.SHOW (7469).
Service Charges or Hidden Fees
There are no hidden fees or service charges on Lollapalooza Passes.
The price you see is the price you get. No surprises. No lie.
Craigslist, StubHub & Scalping
Every year, some of our fans think that buying a wristband via Craigslist, StubHub, or any broker site will save them some cash and allow them to access the festival. Unfortunately, many of these are either already used or are counterfeits. Once a wristband has changed hands from its original owner, there is nothing we can do to remedy any issues.
If you want 100% confidence, you must purchase your Passes at lollapalooza.com/tickets every single time.
Often times, fans will try to sell their wristbands to others if they cannot attend a certain day. Unfortunately, the removing of a wristband automatically voids it. Our security team will ensure that every wristband has not been tampered with. If caught, you will be escorted away from the festival grounds.
Lost or Stolen Wristband
If your wristband has been lost or stolen, please contact our ticket provider, Front Gate Tickets at http://support.frontgatetickets.com or call 888.512.SHOW (7469) in advance of the festival.
Exiting & Re-Entering The Festival
You will be allowed to exit & re-enter the festival gates. Wristbands must be scanned upon exit at the gate in order to re-enter that same day. There is a set maximum of 5 ins & outs per day.
Children at Lollapalooza
Children 10 years-old and younger will be admitted free of charge with a pass-holding adult.
Collectible Credential Info
A Collectible Credential is a special keepsake in addition to your wristband. For $7, you can add a cool, 3D keepsake to your order. The Collectible Credential is a lanyard that can be worn around your neck during the festival.
Lollapalooza is a rain or shine event.
Ticket is for Lollapalooza Festival, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.
“Management” means Caring & Daring, LLC, Lollapalooza, LLC, C3 Presents, LLC, and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket for a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Ticket user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.
Contact A Lollapalooza Representative
If we did not answer one of your questions here, you can contact an actual human at email@example.com.
We receive a large number of e-mails each day, please be patient and we will respond to your e-mail as soon as possible, in the order it is received.